Frequently Asked Questions

Everything you need to know about shopping at Petland.

How do I determine the right size for my pet?

We provide a detailed size chart on every product page. We recommend measuring your pet's neck, chest, and back length, and adding two fingers of space for comfort.

What is your return policy for apparel?

We accept returns within 30 days of delivery, provided the items are unworn, unwashed, and free of pet hair. Please ensure all original tags are attached.

How long does shipping take?

Standard shipping typically takes 3-7 business days within the continental US. International shipping times vary by location, usually ranging from 10-21 days.

Are the materials safe for sensitive skin?

Yes, our fashion line uses hypoallergenic, breathable fabrics like organic cotton and soft blends to prevent irritation and ensure your pet stays comfortable.

Can I track my order once it has shipped?

Absolutely. Once your order is dispatched, you will receive an email with a tracking number and a link to monitor your package's journey.

Do you offer seasonal collections?

Yes, we launch exclusive collections for every season, including waterproof raincoats for spring and insulated parkas for the winter months.