Returns & Exchanges

At Petland, we want you and your furry friend to love every purchase, which is why we offer a 30-day window for returns on all unworn and unwashed pet apparel. If the fit isn't perfect, we are committed to making it right with a seamless exchange or full refund to your original payment method.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

2

Pack the Apparel

Place the items in their original packaging, ensuring all tags are attached and the fabric is free of pet hair or dander.

3

Affix the Label

Print the prepaid shipping label provided via email and securely attach it to the outside of your return package.

4

Drop Off and Track

Hand your package to any authorized carrier location; you will receive a confirmation email once your refund has been processed, typically within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing